Update March 3, 2025

PowerSchool continues to work with Experian to provide complimentary identity protection and credit monitoring services to current and former students and educators that had information exfiltrated from PowerSchool SIS.  Emails were sent out over the weekend of March 1, 2025 with details on how to sign up for these services through Experian.  If you see an email in your inbox or spam folder from one of the following email addresses, it is legitimate.

• Ps-sis-incident@mail.csid.com
• Ps-sis-incident@mail1.csid.com
• Ps-sis-incident@mail2.csid.com

As mentioned in a previous update, PowerSchool has also worked with Experian to set up a dedicated, toll-free call center to answer any questions associated with these offerings and the incident.  You may also visit PowerSchool's website to learn more.

Update January 29, 2025

Today, January 29, 2025, PowerSchool initiated the process of notifying individuals whose information was determined to be involved. 

As previously mentioned, PowerSchool has engaged Experian, a trusted credit reporting agency, to provide complimentary identity protection and credit monitoring services to current and former students and educators that had information exfiltrated from PowerSchool SIS. PowerSchool is doing this regardless of whether an individual’s Social Security Number was exfiltrated. In the coming weeks, Experian (on behalf of PowerSchool) will be distributing direct email notifications to involved individuals (or their parent/guardian, as applicable) for whom PowerSchool has sufficient contact information. 

Additionally, PowerSchool has worked with Experian to set up a dedicated, toll-free call center to answer any questions associated with these offerings and the incident. All the information regarding the activation of and access to these services will be included in the email sent to you by Experian. Whether or not you receive an email, you may also visit PowerSchool’s website to learn how to activate the offering from Experian.

Update January 23, 2025

Dear Amery Warriors Families,

As we previously communicated in a press release sent to all families on January 10, PowerSchool, a cloud-based software vendor used by the School District of Amery, recently experienced a cybersecurity incident involving unauthorized access to certain information in the PowerSchool Student Information System (SIS). We are reaching out to share more information and next steps that we recently received directly from PowerSchool: 

Identity Protection and Credit Monitoring Services:

PowerSchool has engaged Experian a trusted credit reporting agency, to offer complimentary identity protection and credit monitoring services to all students and educators whose information from your PowerSchool SIS was involved. This offer is being provided regardless of whether an individual’s Social Security number was exfiltrated. 

• Identity Protection: PowerSchool will be offering two years of complimentary identity protection services for all students and educators whose information was involved.
• Credit Monitoring: PowerSchool will also be offering two years of complimentary credit monitoring services for all adult students and educators whose information was involved.

Notifications:

Starting in the next few weeks, PowerSchool will be handling notifications to involved individuals and relevant state attorney general offices on your behalf. We hope to relieve the burden of these notifications on you and your institution. You may opt out if you would prefer to notify directly. 

• Community: PowerSchool will coordinate with Experian to provide notice on your behalf to students (or their parents / guardians if the student is under 18) and educators, as applicable, whose information was involved, as well as a call center to answer questions from the community. The notice will include the identity protection and credit monitoring services offer (as applicable).
• Regulatory: PowerSchool will provide notification on your behalf to relevant state attorney general offices. You may also have notification requirements with your state’s Department of Education where required. Since many customers have already notified and are in close contact with their state’s Department of Education, PowerSchool will defer to you on these notifications.

In the meantime, I encourage you to visit PowerSchool for up-to-date information on the cybersecurity incident.

If there are any further developments shared with the District, I will pass that information along as soon as we are made aware.  Thank you for your continued support.

Dr. Shawn Doerfler, District Administrator
School District of Amery